Business 113

Ch 1. Communicating in the Workplace
	Lesson 1 – Why Communication Matters in the Workplace	Take Quiz
	Lesson 2 – Communication Skills Needed in a Knowledge Economy	Take Quiz
	Lesson 3 – Internal and External Workplace Communication	Take Quiz
	Lesson 4 – Elements of Effective Communication in the Workplace	Take Quiz
	Lesson 5 – Organizational Communication	Take Quiz
	Lesson 6 – Communicating in Team-Based Organizations	Take Quiz
	Lesson 7 – The Communication Process	Take Quiz
	Lesson 8 – Types of Communication: Interpersonal, Non-Verbal, Written & Oral	Take Quiz
	Lesson 9 – Audience-Centered Communication: Description & Effectiveness	Take Quiz
	Lesson 10 – Legal and Ethical Communication: Description & Importance	Take Quiz
	Lesson 11 – Implicit and Explicit Rules of Communication: Definitions & Examples	Take Quiz
	Lesson 12 – What Is Effective Listening in the Workplace? – Definition, Techniques & Barriers	Take Quiz
	Lesson 13 – How Perception Influences the Communication Process	Take Quiz
	Lesson 14 – What Is Interpersonal Communication in the Workplace? – Definition, Process & Examples	Take Quiz

Go to chapter Communicating in the Workplace

Practice test: Communicating in the Workplace

Ch 2. Communication and Diversity
	Lesson 1 – Communicating in a Diverse Work Environment: Opportunities & Challenges	Take Quiz
	Lesson 2 – Being a Self-Aware and Adaptive Communicator	Take Quiz
	Lesson 3 – Being an Empathetic Communicator	Take Quiz
	Lesson 4 – Cross-Cultural Communication: Definition, Strategies & Examples	Take Quiz
	Lesson 5 – Individualistic vs. Collectivistic Cultures: Differences & Communication Styles	Take Quiz
	Lesson 6 – Cultural Perceptions of Communication in Organizations: Low Context and High Context	Take Quiz
	Lesson 7 – Masculine vs. Feminine Cultures: Distinctions & Communication Styles	Take Quiz
	Lesson 8 – Monochronic vs. Polychronic Cultures: Definitions & Communication Styles	Take Quiz
	Lesson 9 – Communicating in Different Languages: Dealing with Interpreters and Jargon	Take Quiz
	Lesson 10 – Prejudice & Ethnocentrism in Organizations	Take Quiz

Go to chapter Communication and Diversity

Practice test: Communication and Diversity

Ch 3. Communicating in Groups
	Lesson 1 – The Work Team in Contemporary Business: Definition & Analysis	Take Quiz
	Lesson 2 – Strengths and Weaknesses of Group Decision Making	Take Quiz
	Lesson 3 – Groups in Organizations: Formation & Types	Take Quiz
	Lesson 4 – The Difference Between Groups and Teams: Definition & Contrasts	Take Quiz
	Lesson 5 – Characteristics of Effective Teams: Examples and Qualities	Take Quiz
	Lesson 6 – Types of Work Teams: Functional, Cross-Functional & Self-Directed	Take Quiz
	Lesson 7 – Roles of Group Members: Perceptions, Expectations & Conflict	Take Quiz
	Lesson 8 – How Types of Group Norms Influence Individual Behavior	Take Quiz
	Lesson 9 – Listening Effectively in Groups: Critical, Selective, Active & Empathetic Listening	Take Quiz
	Lesson 10 – Barriers to Effective Listening in Groups	Take Quiz
	Lesson 11 – Formal Communication Networks vs. the Grapevine: Definition & Contrast	Take Quiz
	Lesson 12 – Understanding the Nonverbal Communication of Group Members	Take Quiz
	Lesson 13 – Preparing, Conducting, and Contributing to Productive Meetings	Take Quiz
	Lesson 14 – Technologies for Group Communication and Collaboration: Groupware, Teleconferencing & Virtual Worlds	Take Quiz
	Lesson 15 – Business Etiquette In the Workplace and Beyond	Take Quiz
	Lesson 16 – Ineffective Group Communication in Groups	Take Quiz

Go to chapter Communicating in Groups

Practice test: Communicating in Groups

Ch 4. Interpersonal & Group Communication
	Lesson 1 – How Behavioral Theories Relate to Business Communication	Take Quiz
	Lesson 2 – Nonverbal Messages in Business Communications	Take Quiz
	Lesson 3 – Aspects of Effective Listening in Group Communication	Take Quiz
	Lesson 4 – Factors Affecting Group & Team Communication	Take Quiz
	Lesson 5 – Elements of Effective Meeting Management	Take Quiz

Go to chapter Interpersonal & Group Communication

Practice test: Interpersonal & Group Communication

Ch 5. Leadership in Management
	Lesson 1 – Leadership: Leaders & Their Role in Organizations	Take Quiz
	Lesson 2 – Leading as a Function of Management	Take Quiz
	Lesson 3 – Management vs. Leadership: The Difference Between a Manager & Leader	Take Quiz
	Lesson 4 – Herzberg’s Two-Factor Theory: Hygiene Factors & Motivation	Take Quiz
	Lesson 5 – The Needs Theory: Motivating Employees with Maslow’s Hierarchy of Needs	Take Quiz
	Lesson 6 – Vroom’s Expectancy Theory of Employee Motivation	Take Quiz
	Lesson 7 – Equity Theory of Motivation: Reward & Effort	Take Quiz
	Lesson 8 – Span of Control and Unity of Command: Definition & Examples	Take Quiz

Go to chapter Leadership in Management

Practice test: Leadership in Management

Ch 6. Roles and Responsibilities of the Supervisor
	Lesson 1 – Management Roles and Principles	Take Quiz
	Lesson 2 – Supervisory Skills: Types and Importance	Take Quiz
	Lesson 3 – Managerial Skills: How Good Managers Promote Productivity	Take Quiz
	Lesson 4 – Management in Organizations: Top, Middle & Low-Level Managers	Take Quiz
	Lesson 5 – Theory X & Theory Y: Two Types of Managers	Take Quiz
	Lesson 6 – Business Ethics in Contemporary Businesses	Take Quiz
	Lesson 7 – Code of Ethics: Compliance-based and Integrity-based	Take Quiz
	Lesson 8 – Ethical Decision Making	Take Quiz
	Lesson 9 – Social Responsibility in Organizations	Take Quiz
	Lesson 10 – The Sarbanes Oxley Act	Take Quiz
	Lesson 11 – Power Types in Leadership: Formal and Personal	Take Quiz

Go to chapter Roles and Responsibilities of the Supervisor

Practice test: Roles and Responsibilities of the Supervisor

Ch 7. Communication as a Supervisor
	Lesson 1 – What is Communication? – Definition & Importance	Take Quiz
	Lesson 2 – What is the Communication Process? – Definition & Steps	Take Quiz
	Lesson 3 – Types of Communication: Formal, Informal, Grapevine, Verbal & Non-Verbal	Take Quiz

Go to chapter Communication as a Supervisor

Practice test: Communication as a Supervisor

Ch 8. Messaging in Business Communication
	Lesson 1 – Routine and Positive Messages in the Workplace	Take Quiz
	Lesson 2 – The Three Step Writing Process: Plan, Write & Complete	Take Quiz
	Lesson 3 – Goodwill in Business Communication	Take Quiz
	Lesson 4 – Negative Messages in the Workplace: Types & Messaging	Take Quiz
	Lesson 5 – Strategies for Delivering Negative Messages	Take Quiz
	Lesson 6 – Persuasive Messages in the Workplace: Definitions & Types	Take Quiz
	Lesson 7 – Persuasive Strategies in Business Communication	Take Quiz
	Lesson 8 – Legal and Ethical Concerns of Persuasive Messages	Take Quiz
	Lesson 9 – Required Assignments Reminder

Go to chapter Messaging in Business Communication

Practice test: Messaging in Business Communication

Ch 9. Planning to Communicate in the Workplace
	Lesson 1 – Determining the Purpose of Your Message: Inform, Persuade & Good Will	Take Quiz
	Lesson 2 – Analyzing Your Audience and Adapting Your Message: Purpose, Process & Strategy	Take Quiz
	Lesson 3 – Choosing Your Channel of Communication: Oral, Written, Visual & Electronic	Take Quiz
	Lesson 4 – Supporting Your Message With Primary and Secondary Research	Take Quiz
	Lesson 5 – Assessing the Reliability and Validity of Sources	Take Quiz
	Lesson 6 – Tips for Locating Research Materials	Take Quiz
	Lesson 7 – Conducting Surveys and Interviews: Explanation & Purpose	Take Quiz
	Lesson 8 – Quoting, Paraphrasing and Summarizing Your Research	Take Quiz
	Lesson 9 – Analyzing, Applying, and Drawing Conclusions From Research to Make Recommendations	Take Quiz

Go to chapter Planning to Communicate in the Workplace

Practice test: Planning to Communicate in the Workplace

Ch 10. Developing Your Message in the Workplace
	Lesson 1 – Connecting With Your Audience Through Writing	Take Quiz
	Lesson 2 – Understanding the Tone and Voice of Your Message	Take Quiz
	Lesson 3 – Selecting the Best Words for Your Message	Take Quiz
	Lesson 4 – Using Nondiscriminatory Language in Business Communication	Take Quiz
	Lesson 5 – Using Active Verbs and Active Voice in Business Communication	Take Quiz
	Lesson 6 – Writing Effective Sentences for Business Communication	Take Quiz
	Lesson 7 – Crafting Strong and Coherent Paragraphs in Business Communication	Take Quiz
	Lesson 8 – Structuring and Organizing Your Message	Take Quiz
	Lesson 9 – Visual Design of Your Message: Consistency, Balance, Restraint & Detail	Take Quiz

Go to chapter Developing Your Message in the Workplace

Practice test: Developing Your Message in the Workplace

Ch 11. Completing Your Message in the Workplace
	Lesson 1 – Proofreading Your Message for Spelling, Grammar, Accuracy & Clarity	Take Quiz
	Lesson 2 – Revising Your Message for Errors, Conciseness & Readability	Take Quiz
	Lesson 3 – The Importance of Message Follow-Up	Take Quiz
	Lesson 4 – Using Technology to Help Compose Your Message: Formatting & Effectiveness	Take Quiz
	Lesson 5 – Giving and Responding to Constructive Feedback	Take Quiz

Go to chapter Completing Your Message in the Workplace

Practice test: Completing Your Message in the Workplace

Ch 12. Using Visuals in Workplace Communication
	Lesson 1 – The Role of Visuals in Communication	Take Quiz
	Lesson 2 – Using Visuals to Present Data: Textual Graphics vs. Visual Graphics	Take Quiz
	Lesson 3 – Ethical Considerations When Using Visuals in Workplace Communication	Take Quiz

Go to chapter Using Visuals in Workplace Communication

Practice test: Using Visuals in Workplace Communication

Ch 13. Communicating with Technology in the Workplace
	Lesson 1 – The Importance of Using Communication Technology Wisely	Take Quiz
	Lesson 2 – Using Electronic Channels of Communication: Strengths and Weaknesses	Take Quiz
	Lesson 3 – Writing Effective Emails in the Workplace: Formality, Content, Language and Format	Take Quiz
	Lesson 4 – Guidelines for Using Instant and Text Messaging in the Workplace	Take Quiz
	Lesson 5 – Blogs, Podcasts, and Wikis in Business Communication	Take Quiz
	Lesson 6 – The Role of Social Media in Business Communication	Take Quiz
	Lesson 7 – Social Networking: Definition and Professional Use	Take Quiz

Go to chapter Communicating with Technology in the Workplace

Practice test: Communicating with Technology in the Workplace

Ch 14. Business Reports and Proposals
	Lesson 1 – Informational and Analytical Reports: Definition and Uses	Take Quiz
	Lesson 2 – The Planning Processes for Informational and Analytical Reports	Take Quiz
	Lesson 3 – Executive Summaries in Business Reports and Proposals	Take Quiz
	Lesson 4 – Collaborative Wikis: Use, Advantages and Challenges	Take Quiz

Go to chapter Business Reports and Proposals

Practice test: Business Reports and Proposals

Ch 15. Delivering Business Presentations
	Lesson 1 – Developing an Audience-Centered Presentation	Take Quiz
	Lesson 2 – Practicing a Presentation: Importance, Techniques & Feedback	Take Quiz
	Lesson 3 – Tips for Overcoming Speech Anxiety	Take Quiz
	Lesson 4 – Tips for Handling Audience Questions During a Presentation	Take Quiz
	Lesson 5 – Using Technology to Deliver a Presentation: Pros, Cons & Strategies	Take Quiz
	Lesson 6 – Types of Visual Aids for Business Presentations	Take Quiz
	Lesson 7 – Types of Slides: Structured & Free-Form	Take Quiz
	Lesson 8 – Tips for Using Effective Handouts in a Presentation	Take Quiz
	Lesson 9 – How to Set the Tone for Your PowerPoint Presentation	Take Quiz

Go to chapter Delivering Business Presentations

Practice test: Delivering Business Presentations

Ch 16. Resumes and Cover Letters
	Lesson 1 – Parts of Your Resume: Sections & Relevant Information	Take Quiz
	Lesson 2 – Tailoring the Content of Your Resume for a Job	Take Quiz
	Lesson 3 – Formatting Your Resume: Layout & Distribution Types	Take Quiz
	Lesson 4 – The Cover Letter: Importance, Details & Format	Take Quiz

Go to chapter Resumes and Cover Letters

Practice test: Resumes and Cover Letters

Ch 17. Required Assignments for Business 113
	Lesson 1 – Business Communication: Assignment 1 – Memo
	Lesson 2 – Business Communication: Assignment 2 – Resume & Cover Letter
	Lesson 3 – Business Communication: Assignment 3 – Business Report

Go to chapter Required Assignments for Business 113

Ch 18. Studying for Business 113
	Flashcards – Workplace Communication Flashcards
	Flashcards – Communication & Diversity Flashcards
	Flashcards – Communication in Work Teams Flashcards
	Flashcards – Interpersonal & Group Communication at Work Flashcards
	Flashcards – Managerial Leadership Flashcards
	Flashcards – Supervisors in Business Flashcards
	Flashcards – Messages in Business Communication Flashcards
	Flashcards – Planning & Developing Workplace Communication Flashcards
	Flashcards – Workplace Reports, Proposals & Technology Flashcards
	Flashcards – Workplace Presentations Flashcards
	Flashcards – Resumes & Cover Letters Flashcards

Go to chapter Studying for Business 113