Business 319

Ch 1. Introduction to Negotiation & Conflict Management
	Lesson 1 – Personal & Workplace Negotiation: Definition & Examples	Take Quiz
	Lesson 2 – What is Negotiation? – The Five Steps of the Negotiation Process	Take Quiz
	Lesson 3 – Conflict: Definition, Sources & Types	Take Quiz
	Lesson 4 – What Is Conflict Management? – Definition, Styles & Strategies	Take Quiz
	Lesson 5 – Negotiation & Mutual Agreement: Characteristics & Examples	Take Quiz
	Lesson 6 – Interests, Positions, Needs & Values in Negotiations	Take Quiz
	Lesson 7 – Incentives in Negotiation: Use & Importance	Take Quiz

Go to chapter Introduction to Negotiation & Conflict Management

Practice test: Introduction to Negotiation & Conflict Management

Ch 2. Negotiation Terminology & Process
	Lesson 1 – Setting Team Goals & Objectives	Take Quiz
	Lesson 2 – Pre-Negotiation Process: Definition & Planning	Take Quiz
	Lesson 3 – Target Point vs. Resistance Point in Negotiation	Take Quiz
	Lesson 4 – What Is BATNA & WATNA in Negotiation?	Take Quiz
	Lesson 5 – How BATNA Influences Power During Negotiations	Take Quiz
	Lesson 6 – Bargaining Range & Settlement Point in Negotiation	Take Quiz
	Lesson 7 – How Framing Influences Leadership Effectiveness	Take Quiz
	Lesson 8 – Reciprocity: Definition, Principle & Types	Take Quiz
	Lesson 9 – Principals & Agents in Negotiation: Definition & Roles	Take Quiz
	Lesson 10 – Negotiation Concessions: Definitions, Examples & Uses	Take Quiz
	Lesson 11 – Bargaining Impasses: Strikes, Lockouts & Other Consequences	Take Quiz
	Lesson 12 – Identifying & Avoiding Common Negotiation Mistakes	Take Quiz
	Lesson 13 – Following Up After a Negotiation: Benefits & Examples	Take Quiz

Go to chapter Negotiation Terminology & Process

Practice test: Negotiation Terminology & Process

Ch 3. Distributive & Integrative Bargaining
	Lesson 1 – What is Distributive Bargaining? – Definition & Examples	Take Quiz
	Lesson 2 – What is Integrative Bargaining? – Definition & Examples	Take Quiz
	Lesson 3 – Bargaining Strategies in Conflict Resolution: Distributive and Integrative Bargaining	Take Quiz
	Lesson 4 – Strategies for Focusing on Interests During Integrative Negotiation	Take Quiz
	Lesson 5 – The Seven Influence Tactics Used in Organizational Behavior	Take Quiz
	Lesson 6 – Hardball Negotiation Tactics: Definition & Examples	Take Quiz
	Lesson 7 – How to Respond to Hardball Negotiation Tactics	Take Quiz
	Lesson 8 – What is Positional Bargaining? – Definition & Examples	Take Quiz
	Lesson 9 – Game Theory: Examples & Applications	Take Quiz
	Lesson 10 – Game Theory: Positive, Negative & Zero Sum Games	Take Quiz
	Lesson 11 – How to Objectively Evaluate Alternatives in Negotiation	Take Quiz

Go to chapter Distributive & Integrative Bargaining

Practice test: Distributive & Integrative Bargaining

Ch 4. Conflict Resolutions
	Lesson 1 – Defining Workplace Conflict: Types and Perspectives	Take Quiz
	Lesson 2 – Conflict Resolution: Managing Conflict in Organizations	Take Quiz
	Lesson 3 – What Is Interpersonal Conflict at Work? – Definition, Types & Examples	Take Quiz
	Lesson 4 – Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict	Take Quiz
	Lesson 5 – Functional vs. Dysfunctional Conflict in Organizations: Differences and Mediation	Take Quiz
	Lesson 6 – What Is Conflict Resolution in the Workplace? – Skills, Techniques & Methods	Take Quiz
	Lesson 7 – Ury, Brett & Goldberg’s Dispute Resolution Framework	Take Quiz
	Lesson 8 – Alternative Forms of Dispute Resolution: Negotiation, Mediation & Arbitration	Take Quiz
	Lesson 9 – Third Party Conflict Resolution: Strategies & Explanation	Take Quiz
	Lesson 10 – Mediation at Work: Definition & Explanation	Take Quiz
	Lesson 11 – What Is Binding Arbitration? – Definition & Example	Take Quiz
	Lesson 12 – Arbitration: Steps & Procedures	Take Quiz
	Lesson 13 – Small Claims Court: Definition, Filing a Suit & Parameters	Take Quiz

Go to chapter Conflict Resolutions

Practice test: Conflict Resolutions

Ch 5. Collaborative Problem Solving & Decision Making
	Lesson 1 – The Seven Steps of Decision Making	Take Quiz
	Lesson 2 – Group vs. Individual Decision Making: When to Use Each	Take Quiz
	Lesson 3 – Techniques for Group Decision-Making in Business	Take Quiz
	Lesson 4 – Brainstorming & Other Big Picture Thinking Strategies	Take Quiz
	Lesson 5 – Strengths and Weaknesses of Group Decision Making	Take Quiz
	Lesson 6 – Using Logic & Reasoning to Make Business Decisions	Take Quiz
	Lesson 7 – The Difference Between Problem Solving & Decision Making	Take Quiz
	Lesson 8 – Problem Solving in Organizations: Skills, Steps & Strategies	Take Quiz
	Lesson 9 – The Common Sense Approach to Team Problem Solving	Take Quiz
	Lesson 10 – Types of Problems & Problem Solving Strategies	Take Quiz
	Lesson 11 – Required Assignments Reminder

Go to chapter Collaborative Problem Solving & Decision Making

Practice test: Collaborative Problem Solving & Decision Making

Ch 6. Negotiation Strategies, Perception & Bias		Best Score
	Lesson 1 – Behavioral Influences on Decision Making	Take Quiz
	Lesson 2 – Cognitive Dissonance: Definition, Theory & Examples	Take Quiz
	Lesson 3 – What is Perception in Psychology? – Definition & Theory	Take Quiz
	Lesson 4 – Factors that Influence Perception in the Workplace	Take Quiz
	Lesson 5 – What is Bias? – Definition & Types	Take Quiz
	Lesson 6 – Cognitive Bias: Definition & Examples	Take Quiz
	Lesson 7 – Perception, Bias & Interpreting Behavior	Take Quiz
	Lesson 8 – Common Biases and Judgment Errors in Decision Making	Take Quiz
	Lesson 9 – Emotional & Motivational Bias in Negotiation: Definition & Examples	Take Quiz
	Lesson 10 – Emotional Intelligence in the Workplace: Definition & Meaning	Take Quiz
	Lesson 11 – Emotional Intelligence: Issues & Challenges	Take Quiz
	Lesson 12 – Endowment Effect: Definition & Example	Take Quiz
	Lesson 13 – Overcoming Gender Differences & Stereotypes in Negotiation	Take Quiz
	Lesson 14 – How to Overcome Bias in Negotiation with Critical Thinking	Take Quiz

Go to chapter Negotiation Strategies, Perception & Bias

Practice test: Negotiation Strategies, Perception & Bias

Ch 7. Communication & Negotiation
	Lesson 1 – What is the Communication Process? – Definition & Steps	Take Quiz
	Lesson 2 – Types of Communication: Interpersonal, Non-Verbal, Written & Oral	Take Quiz
	Lesson 3 – Barriers to Effective Communication: Definition & Examples	Take Quiz
	Lesson 4 – Elements of Effective Communication in the Workplace	Take Quiz
	Lesson 5 – Non-Verbal Communication: Examples, Types & Definition	Take Quiz
	Lesson 6 – How to Analyze Non-Verbal Communication	Take Quiz
	Lesson 7 – Effective Listening: Definition & Obstacles	Take Quiz
	Lesson 8 – What Is Active Listening? – Techniques, Definition & Examples	Take Quiz
	Lesson 9 – Assertive Communication Skills: Definition & Behaviors	Take Quiz
	Lesson 10 – Comparing Verbal Aggressiveness & Argumentativeness	Take Quiz
	Lesson 11 – Male and Female Communication: Styles, Patterns & Differences	Take Quiz
	Lesson 12 – The Role of Culture & Gender in Listening	Take Quiz

Go to chapter Communication & Negotiation

Practice test: Communication & Negotiation

Ch 8. Persuasion in Negotiation
	Lesson 1 – Persuasive Communication: Theories, Skills & Techniques	Take Quiz
	Lesson 2 – Types of Persuasion Techniques: How to Influence People	Take Quiz
	Lesson 3 – Persuasive Strategies in Business Communication	Take Quiz
	Lesson 4 – How Emotion Influences Attitudes and Persuasion	Take Quiz
	Lesson 5 – Attitudes: Components, Formation & Measurement	Take Quiz
	Lesson 6 – Attitude Inoculation: Definition, Explanation & Examples	Take Quiz

Go to chapter Persuasion in Negotiation

Practice test: Persuasion in Negotiation

Ch 9. Types of Negotiations
	Lesson 1 – Negotiation Strategies in the Workplace	Take Quiz
	Lesson 2 – How to Negotiate with Contractors: Issues & Techniques	Take Quiz
	Lesson 3 – The Negotiating Process in Real Estate	Take Quiz
	Lesson 4 – Sales Negotiation: Techniques & Strategies	Take Quiz
	Lesson 5 – Negotiating Business Purchases: Tactics & Examples	Take Quiz
	Lesson 6 – Negotiation with Employees in Human Resources	Take Quiz
	Lesson 7 – Responding to a Job Offer: Evaluating & Negotiating	Take Quiz
	Lesson 8 – Importance of the Collective Bargaining Process	Take Quiz
	Lesson 9 – Benefits & Pitfalls of Collective Bargaining	Take Quiz

Go to chapter Types of Negotiations

Practice test: Types of Negotiations

Ch 10. International Negotiation
	Lesson 1 – Negotiating Mergers & Acquisitions: Definition & Strategy	Take Quiz
	Lesson 2 – Multiparty Negotiation: Definition, Challenges & Examples	Take Quiz
	Lesson 3 – Trompenaars’ Cultural Dimensions Model in Negotiation	Take Quiz
	Lesson 4 – Hofstede’s Cultural Dimensions Theory	Take Quiz
	Lesson 5 – Collectivism: Definition & Examples	Take Quiz
	Lesson 6 – Cultural Perceptions of Power in Organizations: Low and High Power Distance	Take Quiz
	Lesson 7 – Hofstede’s Uncertainty Avoidance Index: Definition & Example Cultures	Take Quiz
	Lesson 8 – Long-Term Orientation vs. Short-Term Orientation: Hofstede’s Definition & Concept	Take Quiz
	Lesson 9 – Cultural Differences in Negotiations and Conflicts	Take Quiz
	Lesson 10 – Communication in Global Business & Marketing	Take Quiz
	Lesson 11 – International Negotiation: Political & Legal Impacts	Take Quiz

Go to chapter International Negotiation

Practice test: International Negotiation

Ch 11. Business Ethics & Negotiation
	Lesson 1 – Business Ethics: Rights, Obligations & Approaches	Take Quiz
	Lesson 2 – Frameworks for Ethical Decision Making	Take Quiz
	Lesson 3 – Ethical Decision Making	Take Quiz
	Lesson 4 – What is the Role of Ethics in Negotiation?	Take Quiz
	Lesson 5 – Principled Negotiation: Definition, Method & Example	Take Quiz
	Lesson 6 – The Role of Trust & Disclosure in Negotiation	Take Quiz

Go to chapter Business Ethics & Negotiation

Practice test: Business Ethics & Negotiation

Ch 12. Required Assignments for Business 319
	Lesson 1 – Negotiations & Conflict Management: Assignment 1
	Lesson 2 – Negotiations & Conflict Management: Assignment 2

Go to chapter Required Assignments for Business 319

Ch 13. Studying for Business 319
	Flashcards – Collaborative Problem Solving & Decision Making Flashcards
	Flashcards – Communication & Negotiation Flashcards
	Flashcards – Issues in Communication & Negotiation Flashcards
	Flashcards – Workplace Conflict Resolution Flashcards
	Flashcards – Legal Conflict Resolution Flashcards
	Flashcards – Types of Bargaining Flashcards
	Flashcards – Theories of Bargaining Flashcards
	Flashcards – International Negotiation Flashcards
	Flashcards – Basics of Negotiation & Conflict Management Flashcards
	Flashcards – Negotiation Strategies, Perception & Bias Flashcards
	Flashcards – Negotiation Terminology & Process Flashcards
	Flashcards – Persuasion in Negotiation Flashcards
	Flashcards – Types of Negotiation Flashcards

Go to chapter Studying for Business 319