Business 324

Ch 1. Managerial Communication Dynamics
	Lesson 1 – The Communication Process	Take Quiz
	Lesson 2 – Organizational Communication	Take Quiz
	Lesson 3 – Managerial Communication	Take Quiz
	Lesson 4 – Classical Scientific School of Management	Take Quiz
	Lesson 5 – Neoclassical Theory of Management: The Human Relations Approach	Take Quiz
	Lesson 6 – Contingency School of Management	Take Quiz
	Lesson 7 – Evolution of Managerial Communication Theory	Take Quiz
	Lesson 8 – Impacts of Managerial Communication on Processes & Relationships	Take Quiz
	Lesson 9 – What are the Different Levels of Communication?	Take Quiz
	Lesson 10 – The Three Layers of Managerial Communications	Take Quiz
	Lesson 11 – Critical Communication Errors in Managerial Communications	Take Quiz

Go to chapter Managerial Communication Dynamics

Practice test: Managerial Communication Dynamics

Ch 2. Managerial Communication with Technology
	Lesson 1 – Computer-Mediated Communication: Definition, Types & Advantages	Take Quiz
	Lesson 2 – Comparing Face-to-Face & Computer-Mediated Communication	Take Quiz
	Lesson 3 – Symbolic Interaction Theory: Definition & Examples	Take Quiz
	Lesson 4 – Technology Related Barriers in Managerial Communications	Take Quiz
	Lesson 5 – Matching Technology to the Message in Managerial Communications	Take Quiz
	Lesson 6 – Technological Innovation and Organizational Behavior	Take Quiz
	Lesson 7 – Technologies for Group Communication and Collaboration: Groupware, Teleconferencing & Virtual Worlds	Take Quiz

Go to chapter Managerial Communication with Technology

Practice test: Managerial Communication with Technology

Ch 3. Effective Listening in the Workplace
	Lesson 1 – Hearing vs. Listening: Importance of Listening Skills for Speakers	Take Quiz
	Lesson 2 – What Is Effective Listening in the Workplace? – Definition, Techniques & Barriers	Take Quiz
	Lesson 3 – Barriers to Effective Listening in Groups	Take Quiz
	Lesson 4 – The Difference Between Reflective & Active Listening	Take Quiz
	Lesson 5 – The Four Stages of the Listening Process	Take Quiz
	Lesson 6 – Adapting Listening & Response to Different Situations	Take Quiz
	Lesson 7 – Developing a Listening Climate in the Workplace	Take Quiz

Go to chapter Effective Listening in the Workplace

Practice test: Effective Listening in the Workplace

Ch 4. Nonverbal Communication in the Workplace
	Lesson 1 – Nonverbal Communication: Terms & Uses	Take Quiz
	Lesson 2 – The Importance of Space in Nonverbal Communication	Take Quiz
	Lesson 3 – The Role of Culture in Nonverbal Communication	Take Quiz
	Lesson 4 – Understanding the Nonverbal Communication of Group Members	Take Quiz
	Lesson 5 – Nonverbal Cues in Communication: Examples & Overview	Take Quiz
	Lesson 6 – Nonverbal Taboos: Definition & Examples	Take Quiz
	Lesson 7 – Nonverbal Signs of Deception in the Workplace	Take Quiz

Go to chapter Nonverbal Communication in the Workplace

Practice test: Nonverbal Communication in the Workplace

Ch 5. Dynamics of Intercultural Communications
	Lesson 1 – Culture: Definition & Meaning	Take Quiz
	Lesson 2 – What is Diversity? – Definition & Meaning	Take Quiz
	Lesson 3 – Hofstede’s Power Distance: Definition & Examples	Take Quiz
	Lesson 4 – Cross-Cultural Communication: Definition, Strategies & Examples	Take Quiz
	Lesson 5 – Developing Intercultural Competence in Business	Take Quiz
	Lesson 6 – Cultural Competency in Communication	Take Quiz

Go to chapter Dynamics of Intercultural Communications

Practice test: Dynamics of Intercultural Communications

Ch 6. Managing Workplace Conflict
	Lesson 1 – Team Conflict and the Work Process	Take Quiz
	Lesson 2 – Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict	Take Quiz
	Lesson 3 – Affective, Procedural & Substantive Conflict	Take Quiz
	Lesson 4 – What is the Conflict Process? – Definition and Stages	Take Quiz
	Lesson 5 – What Is Conflict Resolution in the Workplace? – Skills, Techniques & Methods	Take Quiz
	Lesson 6 – Conflict Resolution Strategies in Managerial Communications	Take Quiz
	Lesson 7 – Win-Win Conflict Resolution in Managerial Communications	Take Quiz
	Lesson 8 – What is Negotiation? – The Five Steps of the Negotiation Process	Take Quiz
	Lesson 9 – Negotiation Strategies in the Workplace	Take Quiz
	Lesson 10 – Negotiation & Conflict Resolution Skills for Project Management	Take Quiz
	Lesson 11 – Cultural Differences in Negotiations and Conflicts	Take Quiz
	Lesson 12 – Alternative Forms of Dispute Resolution: Negotiation, Mediation & Arbitration	Take Quiz
	Lesson 13 – Required Assignments Reminder

Go to chapter Managing Workplace Conflict

Practice test: Managing Workplace Conflict

Ch 7. Managing Productive Meetings
	Lesson 1 – The Work Team in Contemporary Business: Definition & Analysis	Take Quiz
	Lesson 2 – Social Loafing & Social Facilitation: Definition and Effects of Groups	Take Quiz
	Lesson 3 – Group Psychology: Minority vs. Majority Influence	Take Quiz
	Lesson 4 – Types of Business Meetings: Formal & Informal	Take Quiz
	Lesson 5 – Preparing, Conducting, and Contributing to Productive Meetings	Take Quiz
	Lesson 6 – Creating a Practical Meeting Agenda	Take Quiz
	Lesson 7 – How to Run a Purposeful Meeting	Take Quiz

Go to chapter Managing Productive Meetings

Practice test: Managing Productive Meetings

Ch 8. Conducting Workplace Interviews		Best Score
	Lesson 1 – Common Staffing Selection Methods: Definitions, Interview Types, Pros & Cons	Take Quiz
	Lesson 2 – Unstructured Interview: Definition, Advantages, Disadvantages & Example	Take Quiz
	Lesson 3 – Structured Interview: Definition, Process & Example	Take Quiz

Go to chapter Conducting Workplace Interviews

Practice test: Conducting Workplace Interviews

Ch 9. Characteristics of Managerial Writing
	Lesson 1 – Establishing Goals in Technical Writing	Take Quiz
	Lesson 2 – Analyzing Your Audience and Adapting Your Message: Purpose, Process & Strategy	Take Quiz
	Lesson 3 – Understanding the Tone and Voice of Your Message	Take Quiz
	Lesson 4 – Writing Effective Sentences for Business Communication	Take Quiz
	Lesson 5 – Crafting Strong and Coherent Paragraphs in Business Communication	Take Quiz
	Lesson 6 – Structuring and Organizing Your Message	Take Quiz
	Lesson 7 – Proofreading Your Message for Spelling, Grammar, Accuracy & Clarity	Take Quiz
	Lesson 8 – Revising Your Message for Errors, Conciseness & Readability	Take Quiz
	Lesson 9 – Collaborative Managerial Writing: Guidelines & Tools	Take Quiz

Go to chapter Characteristics of Managerial Writing

Practice test: Characteristics of Managerial Writing

Ch 10. Routine Messages, Reports, & Proposals
	Lesson 1 – Routine and Positive Messages in the Workplace	Take Quiz
	Lesson 2 – Business Emails: Structure, Format & Tone	Take Quiz
	Lesson 3 – Following the Writing Process for Memos	Take Quiz
	Lesson 4 – Components of a Business Letter	Take Quiz
	Lesson 5 – How to Write Incident Reports: Purpose, Structure & Content	Take Quiz
	Lesson 6 – Writing a Business Report: Structure & Examples	Take Quiz
	Lesson 7 – How to Write a Business Proposal	Take Quiz
	Lesson 8 – Performance Appraisals: Best Practices & Examples	Take Quiz

Go to chapter Routine Messages, Reports, & Proposals

Practice test: Routine Messages, Reports, & Proposals

Ch 11. Creating Professional Presentations
	Lesson 1 – Developing an Audience-Centered Presentation	Take Quiz
	Lesson 2 – Strategies for Developing Effective Presentations	Take Quiz
	Lesson 3 – Using Technology to Deliver a Presentation: Pros, Cons & Strategies	Take Quiz
	Lesson 4 – Types of Visual Aids for Business Presentations	Take Quiz
	Lesson 5 – Tools for Delivering Online Presentations	Take Quiz
	Lesson 6 – Practicing a Presentation: Importance, Techniques & Feedback	Take Quiz
	Lesson 7 – Avoiding Common Presentation Mistakes	Take Quiz
	Lesson 8 – Using Vocal Qualities to Convey Meaning in Public Speaking	Take Quiz
	Lesson 9 – Tips for Handling Audience Questions During a Presentation	Take Quiz

Go to chapter Creating Professional Presentations

Practice test: Creating Professional Presentations

Ch 12. Trending Issues in Managerial Communications
	Lesson 1 – Communication Tools for Virtual Teams	Take Quiz
	Lesson 2 – Pros & Cons of Alternative Work Arrangements: Home Office, Virtual Teams and Telecommuting	Take Quiz
	Lesson 3 – Job Flexibility in the Workplace	Take Quiz
	Lesson 4 – Globalization, Outsourcing & Insourcing: Impact of Technology on Careers	Take Quiz
	Lesson 5 – How Teams Differ in a Global Setting	Take Quiz
	Lesson 6 – Knowledge Economy: Definition & Concept	Take Quiz
	Lesson 7 – Communication Skills Needed in a Knowledge Economy	Take Quiz

Go to chapter Trending Issues in Managerial Communications

Practice test: Trending Issues in Managerial Communications

Ch 13. Required Assignments for Business 324
	Lesson 1 – Managerial Communication – Assignment: Communication Plan

Go to chapter Required Assignments for Business 324