Business 112

Ch 1. Introduction to Operations & Supply Chain Management
	Lesson 1 – Supply Chain Management: Technology, Measurement, Relationship & Material Integration	Take Quiz
	Lesson 2 – Supply Chain Management in the Business, Supplier & Customer Network	Take Quiz
	Lesson 3 – Logistics of Goods and Services	Take Quiz
	Lesson 4 – History of Operations & Supply Chain Management	Take Quiz
	Lesson 5 – Services Marketing: The Difference Between Services and Goods	Take Quiz
	Lesson 6 – Production, Productivity & Competitiveness	Take Quiz
	Lesson 7 – Globalization’s Impact on Operations & Supply Chain Management	Take Quiz
	Lesson 8 – Leveraging Core Competencies in Operations & Supply Chain Management	Take Quiz
	Lesson 9 – Order Winners & Qualifiers: Difference & Examples	Take Quiz
	Lesson 10 – Positioning Strategy: Definition & Examples	Take Quiz
	Lesson 11 – Strategy Deployment: Definition & Process	Take Quiz
	Lesson 12 – The Decision Making Process for Organizations	Take Quiz
	Lesson 13 – Decision Making for Managers: Certainty, Risk & Uncertainty	Take Quiz
	Lesson 14 – Strategic Decisions in Operations & Supply Chain Management	Take Quiz
	Lesson 15 – Quantitative Decision Making Tools: Decision Trees, Payback Analysis & Simulations	Take Quiz

Go to chapter Introduction to Operations & Supply Chain Management

Practice test: Introduction to Operations & Supply Chain Management

Ch 2. Quality in Operations & Supply Chain Management
	Lesson 1 – Product Quality in Operations & Supply Chains: Definition & Dimensions	Take Quiz
	Lesson 2 – Service Quality Dimensions in Operations & Supply Chains	Take Quiz
	Lesson 3 – Productivity, Quality, Profitability and the Role of Managers	Take Quiz
	Lesson 4 – Quality Tools: Process Flowcharts, Pareto Analysis & More	Take Quiz
	Lesson 5 – Consumer vs. Producer Perceptions of Quality	Take Quiz
	Lesson 6 – Total Quality Management (TQM): Definition, Principles & Examples	Take Quiz
	Lesson 7 – Implementing Total Quality Management (TQM) in an Organization	Take Quiz
	Lesson 8 – Deming, Juran & Crosby: Contributors to TQM	Take Quiz
	Lesson 9 – Quality School of Management: Kaizen & Reengineering Approaches	Take Quiz
	Lesson 10 – Quality Circle: Definition & Process	Take Quiz
	Lesson 11 – Process Improvement Teams: Function & Purpose	Take Quiz
	Lesson 12 – Cost of Quality: Definition & Examples	Take Quiz
	Lesson 13 – Malcolm Baldrige National Quality Award: Purpose & Impact	Take Quiz
	Lesson 14 – ISO 9000 Certification	Take Quiz

Go to chapter Quality in Operations & Supply Chain Management

Practice test: Quality in Operations & Supply Chain Management

Ch 3. Six Sigma & Operations
	Lesson 1 – Six Sigma: Principles & Process	Take Quiz
	Lesson 2 – Defects in the Six Sigma Process	Take Quiz
	Lesson 3 – The DMAIC Process of Six Sigma	Take Quiz
	Lesson 4 – The Belts of the Six Sigma Program	Take Quiz
	Lesson 5 – Design for Six Sigma (DFSS): Overview & Objectives	Take Quiz
	Lesson 6 – What Is Lean Six Sigma? – Definition & Difference	Take Quiz

Go to chapter Six Sigma & Operations

Practice test: Six Sigma & Operations

Ch 4. Monitoring & Controlling Quality
	Lesson 1 – Statistical Process Control: Definition & Examples	Take Quiz
	Lesson 2 – What Are Control Charts for Attributes?	Take Quiz
	Lesson 3 – What Are Control Charts for Variables?	Take Quiz
	Lesson 4 – Identifying Patterns on Control Charts	Take Quiz
	Lesson 5 – Process Capability: Definition & Elements	Take Quiz

Go to chapter Monitoring & Controlling Quality

Practice test: Monitoring & Controlling Quality

Ch 5. Project Management
	Lesson 1 – Project Planning: Steps, Process & Return	Take Quiz
	Lesson 2 – PERT Analysis & Project Completion	Take Quiz
	Lesson 3 – Gantt Charts & Bar Graphs: Henry Gantt’s Contributions to Management	Take Quiz
	Lesson 4 – Critical Path Method: Definition, Analysis & Examples	Take Quiz
	Lesson 5 – Direct and Indirect Costs in Project Management	Take Quiz
	Lesson 6 – Global and Diversity Issues in Project Management	Take Quiz

Go to chapter Project Management

Practice test: Project Management

Ch 6. Product Design
	Lesson 1 – Gaining Competitive Advantage With Product or Service Design	Take Quiz
	Lesson 2 – Steps of The Product Design Process	Take Quiz
	Lesson 3 – Rapid Prototyping & Concurrent Design	Take Quiz
	Lesson 4 – Product Specifications: Performance, Design & Manufacturing	Take Quiz
	Lesson 5 – Robust Design: Definition & Examples	Take Quiz
	Lesson 6 – Green Design: Sourcing & Manufacturing	Take Quiz
	Lesson 7 – Improving Product & Service Designs: DMADV, QFD & DFM	Take Quiz

Go to chapter Product Design

Practice test: Product Design

Ch 7. Service Design
	Lesson 1 – Service Economy: Definition & Characteristics	Take Quiz
	Lesson 2 – Types of Service: Package, Customization & Customer Contact	Take Quiz
	Lesson 3 – Elements of the Service Design Process	Take Quiz
	Lesson 4 – Tools for Service Design: Blueprinting & Servicescapes	Take Quiz

Go to chapter Service Design

Practice test: Service Design

Ch 8. Operations Processes & Technology
	Lesson 1 – Process Planning & Strategy for Batch vs. Continuous Processes	Take Quiz
	Lesson 2 – Factors Affecting the Decision to Outsource	Take Quiz
	Lesson 3 – Process Innovation Steps	Take Quiz
	Lesson 4 – Financial Justification of Technology	Take Quiz

Go to chapter Operations Processes & Technology

Practice test: Operations Processes & Technology

Ch 9. Capacity & Facilities Design
	Lesson 1 – Role of Capacity in Design: Measurement & Types	Take Quiz
	Lesson 2 – Capacity & Facilities Planning: Definition & Objectives	Take Quiz
	Lesson 3 – Capacity Planning Types: Lead, Lag & Average Strategies	Take Quiz
	Lesson 4 – Economies & Diseconomies of Scale	Take Quiz
	Lesson 5 – Process, Product & Fixed-Position Layouts	Take Quiz

Go to chapter Capacity & Facilities Design

Practice test: Capacity & Facilities Design

Ch 10. Facility Location Models
	Lesson 1 – Types of Facilities: Manufacturing, Industry & Service	Take Quiz
	Lesson 2 – Choosing Locations for Stores or Restaurants	Take Quiz
	Lesson 3 – Using the Load Distance Technique for Site Planning	Take Quiz
	Lesson 4 – Location Factor Rating & Center of Gravity in Site Planning	Take Quiz
	Lesson 5 – Choosing an International Facility Location: Pros and Cons	Take Quiz
	Lesson 6 – Designing Process Layouts: Steps & Tools	Take Quiz
	Lesson 7 – Designing Product Layouts: Steps & Tools	Take Quiz
	Lesson 8 – Hybrid Layouts: Cellular, Flexible Manufacturing & Mixed-Model Assembly	Take Quiz

Go to chapter Facility Location Models

Practice test: Facility Location Models

Ch 11. Supply Chain Strategy & Design
	Lesson 1 – Supply Chain Management: Elements & Goals	Take Quiz
	Lesson 2 – Managing Supply Chain Uncertainty	Take Quiz
	Lesson 3 – Supply Chain Risk Pooling: Definition & Purpose	Take Quiz
	Lesson 4 – Bullwhip Effect: Causes & Effects	Take Quiz
	Lesson 5 – Managing a Green & Sustainable Supply Chain	Take Quiz
	Lesson 6 – Traditional vs Digital Supply Chain Processes	Take Quiz
	Lesson 7 – Information Technology Used for Supply Chain Management	Take Quiz
	Lesson 8 – Supply Chain Integration & CPFR	Take Quiz
	Lesson 9 – Measuring Supply Chain Performance: Key Performance Indicators	Take Quiz

Go to chapter Supply Chain Strategy & Design

Practice test: Supply Chain Strategy & Design

Ch 12. Global Supply Chain Procurement & Distribution
	Lesson 1 – How Procurement, Transportation & Distribution Affect the Supply Chain	Take Quiz
	Lesson 2 – Procurement: Principles, Process & Strategy	Take Quiz
	Lesson 3 – Procurement & Supplier Selection Process	Take Quiz
	Lesson 4 – Globalization, Outsourcing & Insourcing: Impact of Technology on Careers	Take Quiz
	Lesson 5 – What Are E-Procurement & E-Marketplaces?	Take Quiz
	Lesson 6 – What is a Reverse Auction? – Purpose & Goals	Take Quiz
	Lesson 7 – Logistic Postponement: Definition & Purpose	Take Quiz
	Lesson 8 – Warehouse Management Systems: Types & Benefits	Take Quiz
	Lesson 9 – Vendor-Managed Inventory: Benefits & Drawbacks	Take Quiz
	Lesson 10 – Distribution Outsourcing: Advantages & Disadvantages	Take Quiz
	Lesson 11 – Supply Chain Modes of Transportation: Strengths & Weaknesses	Take Quiz
	Lesson 12 – Internet Transportation Exchanges: Services & Customers	Take Quiz
	Lesson 13 – Reverse Logistics Systems: Definition & Challenges	Take Quiz
	Lesson 14 – Challenges in Global Supply Chain	Take Quiz

Go to chapter Global Supply Chain Procurement & Distribution

Practice test: Global Supply Chain Procurement & Distribution

Ch 13. Inventory Management
	Lesson 1 – Items that Make Up Merchandise Inventory	Take Quiz
	Lesson 2 – Inventory Cost: Definition, Methods & Types	Take Quiz
	Lesson 3 – What Is Inventory Management? – Demand vs. Cost	Take Quiz
	Lesson 4 – Inventory Control Systems: Types & Purpose	Take Quiz
	Lesson 5 – Accounting for Inventory Purchases	Take Quiz
	Lesson 6 – How Inventory Decisions Affect Other Areas of the Supply Chain	Take Quiz
	Lesson 7 – What Is Inventory? – Definition & Example	Take Quiz

Go to chapter Inventory Management

Practice test: Inventory Management

Ch 14. Lean Systems
	Lesson 1 – The Lean Philosophy vs. the Kanban System	Take Quiz
	Lesson 2 – Flexible Resources in Lean Production	Take Quiz
	Lesson 3 – Cellular Layouts in Lean Production	Take Quiz
	Lesson 4 – Push vs. Pull Production Systems	Take Quiz
	Lesson 5 – Small vs. Large Lots: Advantages & Disadvantages	Take Quiz
	Lesson 6 – Single-Minute Exchange of Die: Purpose & Principles	Take Quiz
	Lesson 7 – Uniform Production Levels in Lean Production	Take Quiz
	Lesson 8 – Visual Control in Quality: Effect & Examples	Take Quiz
	Lesson 9 – Jidoka, Autonomation & Lean Production	Take Quiz
	Lesson 10 – What Is Total Productive Maintenance?	Take Quiz
	Lesson 11 – How Lean Production Affects Suppliers	Take Quiz
	Lesson 12 – Value Stream Mapping: Purpose, Use & Examples	Take Quiz
	Lesson 13 – Benefits of Lean Production	Take Quiz
	Lesson 14 – JIT & Lean Implementation: Uses & Drawbacks	Take Quiz
	Lesson 15 – Just in Time Inventory: Definition, Advantages & Examples	Take Quiz
	Lesson 16 – What Is Kaizen in Management? – Definition, Examples & Process	Take Quiz

Go to chapter Lean Systems

Practice test: Lean Systems

Ch 15. Forecasting in Operations Management
	Lesson 1 – Forecasting: Strategic Role, Components & Types	Take Quiz

Go to chapter Forecasting in Operations Management

Ch 16. Sales & Operations Planning
	Lesson 1 – Sales & Operations Planning in Supply Chain Management	Take Quiz
	Lesson 2 – The Sales & Operations Planning Process	Take Quiz
	Lesson 3 – Alternatives for Adjusting Capacity	Take Quiz
	Lesson 4 – Alternatives for Managing Demand	Take Quiz
	Lesson 5 – Quantitative Techniques Used in Sales & Operations Planning	Take Quiz
	Lesson 6 – Aggregate Planning Process: Services vs. Manufacturing Strategies	Take Quiz
	Lesson 7 – Organizational Issues in Sales & Operations Planning	Take Quiz

Go to chapter Sales & Operations Planning

Practice test: Sales & Operations Planning

Ch 17. Resource Planning in Operations Management
	Lesson 1 – Material Requirements Planning System: Uses & Goals	Take Quiz
	Lesson 2 – Master Production Schedule: Creation, Use & Outputs	Take Quiz
	Lesson 3 – Time-Phased Bills: Types & Purpose	Take Quiz
	Lesson 4 – Item Master File: Definition & Contents	Take Quiz
	Lesson 5 – Steps in the Material Requirements Planning Process	Take Quiz
	Lesson 6 – Lot Sizing in Material Requirements Planning Systems	Take Quiz
	Lesson 7 – Capacity Requirements Planning (CRP)	Take Quiz
	Lesson 8 – Enterprise Resource Planning: Using ERP to Integrate Business Processes	Take Quiz

Go to chapter Resource Planning in Operations Management

Practice test: Resource Planning in Operations Management

Ch 18. Scheduling in Operations Management
	Lesson 1 – Scheduling: Objectives & Assignments	Take Quiz
	Lesson 2 – Operations Scheduling: Input & Output Control	Take Quiz
	Lesson 3 – Theory of Constraints: Definition & Examples	Take Quiz
	Lesson 4 – Employee Scheduling: Methods & Issues	Take Quiz

Go to chapter Scheduling in Operations Management

Practice test: Scheduling in Operations Management