Business 312

Ch 1. Introduction to Operations Management
	Lesson 1 – Operations Management: Definition & Fundamentals	Take Quiz
	Lesson 2 – What is a Business Model? – Definition & Relationship to Operations	Take Quiz
	Lesson 3 – History of Operations & Supply Chain Management	Take Quiz
	Lesson 4 – Positioning Strategy: Definition & Examples	Take Quiz
	Lesson 5 – Production, Productivity & Competitiveness	Take Quiz
	Lesson 6 – Business Management Processes: Definition, Types & Importance	Take Quiz
	Lesson 7 – Services Marketing: The Difference Between Services and Goods	Take Quiz
	Lesson 8 – The Theory of Constraints: Business Applications	Take Quiz
	Lesson 9 – What Is a Value Chain? – Definition, Analysis & Example	Take Quiz

Go to chapter Introduction to Operations Management

Practice test: Introduction to Operations Management

Ch 2. Business & Operations Processes
	Lesson 1 – What is Business Process Modeling (BPM)? – Definition, Notation & Examples	Take Quiz
	Lesson 2 – Business Processes: Identification & Analysis	Take Quiz
	Lesson 3 – Operations Management: How to Build a Process Map	Take Quiz
	Lesson 4 – Enterprise Resource Planning: Using ERP to Integrate Business Processes	Take Quiz
	Lesson 5 – Process Metrics: Thruput, Inventory & Flow Time	Take Quiz
	Lesson 6 – Process Configurations & Effects on System Performance	Take Quiz
	Lesson 7 – Identifying & Managing Business Process Bottlenecks	Take Quiz
	Lesson 8 – Using Batching in Operation Process Design	Take Quiz
	Lesson 9 – The Balanced Scorecard Strategy	Take Quiz

Go to chapter Business & Operations Processes

Practice test: Business & Operations Processes

Ch 3. Quality Management & Control
	Lesson 1 – Product Quality in Operations & Supply Chains: Definition & Dimensions	Take Quiz
	Lesson 2 – What is Continuous Quality Improvement? – Definition, Process & Methodologies	Take Quiz
	Lesson 3 – What Is Quality Management System? – Definition & Examples	Take Quiz
	Lesson 4 – Productivity, Quality, Profitability and the Role of Managers	Take Quiz
	Lesson 5 – Quality Circle: Definition & Process	Take Quiz
	Lesson 6 – ISO 9000 Certification	Take Quiz

Go to chapter Quality Management & Control

Practice test: Quality Management & Control

Ch 4. Continuous Process Improvement
	Lesson 1 – Statistical Process Control: Definition & Examples	Take Quiz
	Lesson 2 – Total Quality Management (TQM): Definition, Principles & Examples	Take Quiz
	Lesson 3 – Implementing Total Quality Management (TQM) in an Organization	Take Quiz
	Lesson 4 – Deming, Juran & Crosby: Contributors to TQM	Take Quiz
	Lesson 5 – Quality School of Management: Kaizen & Reengineering Approaches	Take Quiz
	Lesson 6 – Six Sigma: Principles & Process	Take Quiz

Go to chapter Continuous Process Improvement

Practice test: Continuous Process Improvement

Ch 5. Forecast & Demand Planning
	Lesson 1 – Quantity Demanded: Definition & Factors	Take Quiz
	Lesson 2 – Understanding Aggregate Supply & Demand	Take Quiz
	Lesson 3 – Demand Forecasting Techniques: Moving Average & Exponential Smoothing	Take Quiz
	Lesson 4 – Using Qualitative Data for Demand Forecasting	Take Quiz
	Lesson 5 – Alternatives for Managing Demand	Take Quiz

Go to chapter Forecast & Demand Planning

Practice test: Forecast & Demand Planning

Ch 6. Performance Metrics & Process Variability Analysis
	Lesson 1 – Common Operational Performance Metrics	Take Quiz
	Lesson 2 – Understanding Statistical Variability	Take Quiz
	Lesson 3 – Using Statistics to Measure & Analyze Process Variability in Business	Take Quiz
	Lesson 4 – Inventory Valuation Methods: Specific Identification, FIFO, LIFO & Weighted Average	Take Quiz
	Lesson 5 – Required Assignments Reminder

Go to chapter Performance Metrics & Process Variability Analysis

Practice test: Performance Metrics & Process Variability Analysis

Ch 7. Supply Chain & Inventory Management
	Lesson 1 – Supply Chain Management: Technology, Measurement, Relationship & Material Integration	Take Quiz
	Lesson 2 – Supply Chain Management in the Business, Supplier & Customer Network	Take Quiz
	Lesson 3 – Logistics of Goods and Services	Take Quiz
	Lesson 4 – Supply Chain Management: Elements & Goals	Take Quiz
	Lesson 5 – Bullwhip Effect: Causes & Effects	Take Quiz
	Lesson 6 – Items that Make Up Merchandise Inventory	Take Quiz
	Lesson 7 – Inventory Cost: Definition, Methods & Types	Take Quiz

Go to chapter Supply Chain & Inventory Management

Practice test: Supply Chain & Inventory Management

Ch 8. Sustainability & Lean Management Systems
	Lesson 1 – Supply Chain Sustainability: Environmentally Sound Choices	Take Quiz
	Lesson 2 – Just in Time Inventory: Definition, Advantages & Examples	Take Quiz
	Lesson 3 – Lean Organizational Structure	Take Quiz
	Lesson 4 – The 5S Approach to Waste Elimination for Lean Businesses	Take Quiz

Go to chapter Sustainability & Lean Management Systems

Practice test: Sustainability & Lean Management Systems

Ch 9. Project Management for Operations
	Lesson 1 – The Project Team and Work Breakdown Structure	Take Quiz
	Lesson 2 – PERT Analysis & Project Completion	Take Quiz
	Lesson 3 – Gantt Charts & Bar Graphs: Henry Gantt’s Contributions to Management	Take Quiz
	Lesson 4 – The Decision Making Process for Organizations	Take Quiz
	Lesson 5 – Decision Making for Managers: Certainty, Risk & Uncertainty	Take Quiz
	Lesson 6 – Quantitative Decision Making Tools: Decision Trees, Payback Analysis & Simulations	Take Quiz

Go to chapter Project Management for Operations

Practice test: Project Management for Operations

Ch 10. Cost Analysis
	Lesson 1 – Fixed Costs: Definition, Formula & Examples	Take Quiz
	Lesson 2 – Cost-Benefit Analysis: Payback & Accounting Rate of Return	Take Quiz
	Lesson 3 – Return on Investment: Definition, Formula & Example	Take Quiz
	Lesson 4 – ABC Cost & Inventory Analysis: Examples	Take Quiz

Go to chapter Cost Analysis

Practice test: Cost Analysis

Ch 11. Managing Risk in Operations Management
	Lesson 1 – Risk Registers in Operations Management	Take Quiz
	Lesson 2 – Assessing Earned Value to Track Progress & Measure Risk	Take Quiz
	Lesson 3 – Types of Risk & Creating Contingency Plans	Take Quiz
	Lesson 4 – Methods for Responding to Risk as it Happens	Take Quiz

Go to chapter Managing Risk in Operations Management

Practice test: Managing Risk in Operations Management

Ch 12. Required Assignments for Business 312
	Lesson 1 – Essay Prompts, Rubric & Instructions for Advanced Operations Management

Go to chapter Required Assignments for Business 312

Ch 13. Studying for Business 312
	Flashcards – Basic Operations Management Flashcards
	Flashcards – Business & Operations Processes Flashcards
	Flashcards – Quality Management & Control Flashcards
	Flashcards – Continuous Process Improvement Flashcards
	Flashcards – Forecasting, Demand Planning & Cost Analysis Flashcards
	Flashcards – Performance Metrics & Process Variability Analysis Flashcards
	Flashcards – Supply Chain & Inventory Management Flashcards
	Flashcards – Sustainability & Lean Management Systems Flashcards
	Flashcards – Operations Project Management Flashcards
	Flashcards – Risk Management in Operations Flashcards

Go to chapter Studying for Business 312