Communications 102

Ch 1. Overview of Interpersonal Communication
	Lesson 1 – Interpersonal Communication: Definition, Characteristics & Types	Take Quiz
	Lesson 2 – The Communication Process	Take Quiz
	Lesson 3 – Channel of Communication: Types & Definition	Take Quiz
	Lesson 4 – Comparing Symmetrical & Complementary Interpersonal Communication	Take Quiz
	Lesson 5 – The Importance of Context in Communication	Take Quiz
	Lesson 6 – Competence in Interpersonal Communication	Take Quiz
	Lesson 7 – Principles of Interpersonal Communication	Take Quiz

Go to chapter Overview of Interpersonal Communication

Practice test: Overview of Interpersonal Communication

Ch 2. The Impact of Culture on Interpersonal Communication
	Lesson 1 – Elements of Culture: Explanation of the Major Elements That Define Culture	Take Quiz
	Lesson 2 – What Is Culture? – Material and Nonmaterial Culture	Take Quiz
	Lesson 3 – Intercultural Communication: Definition, Model & Strategies	Take Quiz
	Lesson 4 – Comparing Enculturation & Acculturation	Take Quiz
	Lesson 5 – Comparing Cultural Evolution & Cultural Relativism	Take Quiz
	Lesson 6 – Culture’s Impact on Interpersonal Communication	Take Quiz
	Lesson 7 – Individualistic vs. Collectivistic Cultures: Differences & Communication Styles	Take Quiz
	Lesson 8 – Cultural Perceptions of Communication in Organizations: Low Context and High Context	Take Quiz
	Lesson 9 – Comparing Low & High Power Distance Cultural Communications	Take Quiz
	Lesson 10 – Masculine vs. Feminine Cultures: Distinctions & Communication Styles	Take Quiz
	Lesson 11 – Comparing Communication in Cultures with High & Low Tolerance for Ambiguity	Take Quiz
	Lesson 12 – Cultural Competency in Communication	Take Quiz
	Lesson 13 – What is Cultural Sensitivity? – Definition, Examples & Importance	Take Quiz
	Lesson 14 – Perceptions of Culture: Ideal Culture and Real Culture, Ethnocentrism, & Culture Relativism	Take Quiz

Go to chapter The Impact of Culture on Interpersonal Communication

Practice test: The Impact of Culture on Interpersonal Communication

Ch 3. Perception & Self-Awareness in Interpersonal Communication
	Lesson 1 – Relationship Between Self-Concept, Self-Esteem & Communication	Take Quiz
	Lesson 2 – Social Development of Adults: Self Concept	Take Quiz
	Lesson 3 – Being a Self-Aware and Adaptive Communicator	Take Quiz
	Lesson 4 – The Johari Window Model of Group Dynamics	Take Quiz
	Lesson 5 – What Is Self-Esteem? – Definition & How to Improve It	Take Quiz
	Lesson 6 – How Perception Influences the Communication Process	Take Quiz
	Lesson 7 – Perception, Bias & Interpreting Behavior	Take Quiz
	Lesson 8 – Stages of Perception: Stimulation, Organization, Interpretation, Memory & Recall	Take Quiz
	Lesson 9 – How Self-Fulfilling Prophecies Shape Interpersonal Communication	Take Quiz
	Lesson 10 – Implicit Personality Theory & the Halo Effect’s Impact on Forming Impressions	Take Quiz
	Lesson 11 – Impression Formation: Perceptual Accentuation, Primacy-Recency & Consistency	Take Quiz
	Lesson 12 – Methods to Increase the Accuracy of Impressions	Take Quiz
	Lesson 13 – Impression Management in Sociology: Theory, Definition & Examples	Take Quiz
	Lesson 14 – Self-Monitoring, Ingratiation, and Self-Handicapping: Definition & Examples	Take Quiz
	Lesson 15 – Improving Communication Skills: Self-Disclosure, Listening & Non-Verbal Communication	Take Quiz

Go to chapter Perception & Self-Awareness in Interpersonal Communication

Practice test: Perception & Self-Awareness in Interpersonal Communication

Ch 4. The Importance of Effective Listening
	Lesson 1 – Stages of Listening: Definitions & Process	Take Quiz
	Lesson 2 – Effective Listening: Definition & Obstacles	Take Quiz
	Lesson 3 – What Is Effective Listening in the Workplace? – Definition, Techniques & Barriers	Take Quiz
	Lesson 4 – What Is Active Listening? – Techniques, Definition & Examples	Take Quiz
	Lesson 5 – The Role of Culture & Gender in Listening	Take Quiz

Go to chapter The Importance of Effective Listening

Practice test: The Importance of Effective Listening

Ch 5. Understanding Verbal & Nonverbal Communication
	Lesson 1 – Types of Communication: Formal, Informal, Grapevine, Verbal & Non-Verbal	Take Quiz
	Lesson 2 – Verbal Messages: Definition, Concepts & Principles	Take Quiz
	Lesson 3 – Guidelines for Using Verbal Messages in Communication	Take Quiz
	Lesson 4 – Strategies for Avoiding Issues in Verbal Messages	Take Quiz
	Lesson 5 – Verbal Cues in Communication: Definition & Examples	Take Quiz
	Lesson 6 – Nonverbal Communication: Terms & Uses	Take Quiz
	Lesson 7 – Non-Verbal Communication: Examples, Types & Definition	Take Quiz
	Lesson 8 – Nonverbal Cues in Communication: Examples & Overview	Take Quiz
	Lesson 9 – The Role of Culture in Nonverbal Communication	Take Quiz
	Lesson 10 – Nonverbal Taboos: Definition & Examples	Take Quiz
	Lesson 11 – The Importance of Space in Nonverbal Communication	Take Quiz

Go to chapter Understanding Verbal & Nonverbal Communication

Practice test: Understanding Verbal & Nonverbal Communication

Ch 6. Overview & Principles of Conversation Management
	Lesson 1 – The Five-Stage Model of Conversation	Take Quiz
	Lesson 2 – Conversational Disclosure: Influence, Rewards, Danger & Guidelines	Take Quiz
	Lesson 3 – Understanding Conversational Problems	Take Quiz
	Lesson 4 – Principles of Conversation Management	Take Quiz

Go to chapter Overview & Principles of Conversation Management

Practice test: Overview & Principles of Conversation Management

Ch 7. Relationship Theory in Interpersonal Communication
	Lesson 1 – DeVito’s Six-Stage Model of Relationship Development	Take Quiz
	Lesson 2 – Knapp’s Model of Interaction Stages	Take Quiz
	Lesson 3 – Attraction Theory: Definition, Measurements & Effects	Take Quiz
	Lesson 4 – Physical Traits and Attraction: Symmetry, Ratios & the ”Babyface” Phenomenon	Take Quiz
	Lesson 5 – Interpersonal Relationships: Definition & Theories	Take Quiz
	Lesson 6 – Social Penetration Theory: Definition & Examples	Take Quiz
	Lesson 7 – Relationship Rules Theory	Take Quiz

Go to chapter Relationship Theory in Interpersonal Communication

Practice test: Relationship Theory in Interpersonal Communication

Ch 8. Communication in Relationships
	Lesson 1 – Successful Relationships: Characteristics, Development & Maintenance	Take Quiz
	Lesson 2 – Communication During the Development Stage of a Relationship	Take Quiz
	Lesson 3 – Relationship Maintenance: Functions, Strategies & Purpose	Take Quiz
	Lesson 4 – Ending Relationships, Disengagement Strategies & the Detachment Process	Take Quiz
	Lesson 5 – Communication in Deteriorating Relationships: Causes, Effects & Patterns	Take Quiz
	Lesson 6 – Communication During Relationship Repair	Take Quiz
	Lesson 7 – Communication During Relationship Dissolution: Models, Causes, Effects & Communication Patterns	Take Quiz

Go to chapter Communication in Relationships

Practice test: Communication in Relationships

Ch 9. The Process of Conflict Management
	Lesson 1 – What is the Conflict Process? – Definition and Stages	Take Quiz
	Lesson 2 – Comparing Positive & Negative Conflict	Take Quiz
	Lesson 3 – Comparing Verbal Aggressiveness & Argumentativeness	Take Quiz
	Lesson 4 – Cultural Differences in Conflict Responses	Take Quiz
	Lesson 5 – What Is Conflict Management? – Definition, Styles & Strategies	Take Quiz
	Lesson 6 – Conflict Resolution: Managing Conflict in Organizations	Take Quiz

Go to chapter The Process of Conflict Management

Practice test: The Process of Conflict Management

Ch 10. The Role of Power in Interpersonal Relationships
	Lesson 1 – Differences Between Power, Leadership, Authority & Influence	Take Quiz
	Lesson 2 – Personal Power: Referent and Expert Power	Take Quiz
	Lesson 3 – Positional Power: Legitimate, Coercive & Reward Power	Take Quiz
	Lesson 4 – Verbal & Nonverbal Ways to Communicate Power	Take Quiz
	Lesson 5 – Compliance Gaining & Resistance Strategies	Take Quiz
	Lesson 6 – How Power & Influence Are Misused	Take Quiz
	Lesson 7 – Understanding Relationship Violence: Definition, Effects & Strategies	Take Quiz
	Lesson 8 – Ethics in Interpersonal Communication	Take Quiz

Go to chapter The Role of Power in Interpersonal Relationships

Practice test: The Role of Power in Interpersonal Relationships

Ch 11. Emotions & Emotional Expression
	Lesson 1 – Emotions in Psychology: Definition, Biological Components & Survival	Take Quiz
	Lesson 2 – Categories of Emotion: 6 Basic Emotions, Oppositional Pairs & Biology	Take Quiz
	Lesson 3 – What Is Emotional Intelligence? – Definition & Explanation	Take Quiz
	Lesson 4 – How Influences on Emotional Expression Impact Communication	Take Quiz
	Lesson 5 – How Emotions Differ Across Cultures	Take Quiz
	Lesson 6 – Principles of Emotions & Emotional Messages	Take Quiz
	Lesson 7 – Controlling Emotions Through Self-Talk	Take Quiz

Go to chapter Emotions & Emotional Expression

Practice test: Emotions & Emotional Expression

Ch 12. Communication Between Family & Friends
	Lesson 1 – What is Family? – Definition, Characteristics & Types	Take Quiz
	Lesson 2 – Family Communication Patterns	Take Quiz
	Lesson 3 – Influences on Family Communication: Culture, Gender & Technology	Take Quiz
	Lesson 4 – Friends & Communication: Definition, Types & Aspects	Take Quiz
	Lesson 5 – Needs in a Friendship: Utility, Affirmation, Ego Support, Stimulation & Security	Take Quiz
	Lesson 6 – The Stages of Friendship: Contact, Involvement & Close/Intimate	Take Quiz
	Lesson 7 – Influences on Communication Amongst Friends: Culture, Gender & Technology	Take Quiz
	Lesson 8 – Communicating With and About People with Disabilities	Take Quiz

Go to chapter Communication Between Family & Friends

Practice test: Communication Between Family & Friends

Ch 13. Interpersonal Communication in Love & Relationships
	Lesson 1 – Love Relationships: Their Characteristics & How They Develop	Take Quiz
	Lesson 2 – Love Styles & Interpersonal Communication	Take Quiz
	Lesson 3 – Interpersonal Communication in Love Relationships: Topics & Influences	Take Quiz
	Lesson 4 – Social Exchange Theory in Relationships: Definition, Examples & Predictions	Take Quiz
	Lesson 5 – The Equity Theory of Love: Definition, Examples & Predictions	Take Quiz

Go to chapter Interpersonal Communication in Love & Relationships

Practice test: Interpersonal Communication in Love & Relationships

Ch 14. Interpersonal Communication in the Workplace
	Lesson 1 – Organizational Communication	Take Quiz
	Lesson 2 – Managerial Communication	Take Quiz
	Lesson 3 – Mentoring & Networking Relationships & Interpersonal Communication in the Workplace	Take Quiz
	Lesson 4 – Romantic Relationships in the Workplace & Interpersonal Communication	Take Quiz

Go to chapter Interpersonal Communication in the Workplace

Practice test: Interpersonal Communication in the Workplace

Ch 15. Computer-Mediated Communication
	Lesson 1 – Computer-Mediated Communication: Definition, Types & Advantages	Take Quiz
	Lesson 2 – The Theory of Social Presence	Take Quiz
	Lesson 3 – Social Information Processing: Definition and Importance in Job Design	Take Quiz
	Lesson 4 – Comparing Face-to-Face & Computer-Mediated Communication	Take Quiz

Go to chapter Computer-Mediated Communication

Practice test: Computer-Mediated Communication

Ch 16. Studying for Communications 102
	Flashcards – Overview of Interpersonal Communication Flashcards
	Flashcards – Culture & Interpersonal Communication Flashcards
	Flashcards – Perception & Self-Awareness in Interpersonal Communication Flashcards
	Flashcards – Verbal & Nonverbal Communication Flashcards
	Flashcards – Conversations & Effective Listening Flashcards
	Flashcards – Relationship Theory in Interpersonal Communication Flashcards
	Flashcards – The Conflict Management Process Flashcards
	Flashcards – Power in Interpersonal Relationships Flashcards
	Flashcards – Emotions & Emotional Expression Flashcards
	Flashcards – Communication Between Family & Friends Flashcards
	Flashcards – Communication in Love & Relationships Flashcards
	Flashcards – Workplace & Computer-Mediated Communication Flashcards

Go to chapter Studying for Communications 102