Hospitality 101

Ch 1. Hospitality Industry Overview
	Lesson 1 – Hospitality Industry: Definition & Overview	Take Quiz
	Lesson 2 – Hospitality Industry: History & Origin	Take Quiz
	Lesson 3 – Sectors & Services of the Hospitality Industry	Take Quiz
	Lesson 4 – Hospitality Industry: Products & Characteristics	Take Quiz
	Lesson 5 – Hospitality Industry: Skills, Competition & Turnover	Take Quiz
	Lesson 6 – Hospitality Industry: Market Statistics & Analysis	Take Quiz
	Lesson 7 – Hospitality Industry: Growth & Future	Take Quiz
	Lesson 8 – What is Tourism Management?	Take Quiz
	Lesson 9 – What is the Recreation, Leisure & Gaming Sector?	Take Quiz
	Lesson 10 – What is the Conference & Event Sector?	Take Quiz
	Lesson 11 – Hospitality Industry: Case Study & Research	Take Quiz
	Lesson 12 – Company Mission Statements: Definition & Examples	Take Quiz
	Lesson 13 – Determining Program Objectives, Mission Statement & Vision	Take Quiz

Go to chapter Hospitality Industry Overview

Practice test: Hospitality Industry Overview

Ch 2. Leadership & Management in the Hospitality Industry
	Lesson 1 – Hospitality Industry: Leadership & Supervision	Take Quiz
	Lesson 2 – Leading as a Function of Management	Take Quiz
	Lesson 3 – Management vs. Leadership: The Difference Between a Manager & Leader	Take Quiz
	Lesson 4 – Delegation in Management: Definition & Explanation	Take Quiz
	Lesson 5 – Modern Theory of Management	Take Quiz
	Lesson 6 – What Is Quality Management System? – Definition & Examples	Take Quiz
	Lesson 7 – Ethics in the Hospitality Industry	Take Quiz

Go to chapter Leadership & Management in the Hospitality Industry

Practice test: Leadership & Management in the Hospitality Industry

Ch 3. Key Management Functions in the Hospitality Industry
	Lesson 1 – Project Management in the Hospitality Industry	Take Quiz
	Lesson 2 – Revenue Management for the Hospitality Industry	Take Quiz
	Lesson 3 – Managerial Accounting for the Hospitality Industry	Take Quiz
	Lesson 4 – Managing Technology in the Hospitality Industry	Take Quiz
	Lesson 5 – Risk Management in the Hospitality Industry	Take Quiz
	Lesson 6 – Strategic Management in the Hospitality Industry	Take Quiz
	Lesson 7 – Crisis Management in the Hospitality Industry	Take Quiz
	Lesson 8 – Waste Management in the Hospitality Industry	Take Quiz
	Lesson 9 – Human Resource Management: Hiring and Staffing	Take Quiz
	Lesson 10 – Gaps in Management: Traditional Functions vs. Actual Behavior	Take Quiz

Go to chapter Key Management Functions in the Hospitality Industry

Practice test: Key Management Functions in the Hospitality Industry

Ch 4. Communication & Decision-Making in the Hospitality Industry
	Lesson 1 – The Communication Process	Take Quiz
	Lesson 2 – Types of Communication: Interpersonal, Non-Verbal, Written & Oral	Take Quiz
	Lesson 3 – Barriers to Effective Communication: Definition & Examples	Take Quiz
	Lesson 4 – Communication Skills in the Hospitality Industry	Take Quiz
	Lesson 5 – Effective Listening Skills for Understanding Customers	Take Quiz
	Lesson 6 – Resolving Customer Service Complaints & Conflict	Take Quiz
	Lesson 7 – Decision Making in Organizations	Take Quiz
	Lesson 8 – Decision Making for Managers: Certainty, Risk & Uncertainty	Take Quiz
	Lesson 9 – The Seven Steps of Decision Making	Take Quiz

Go to chapter Communication & Decision-Making in the Hospitality Industry

Practice test: Communication & Decision-Making in the Hospitality Industry

Ch 5. Improving Service in the Hospitality Industry
	Lesson 1 – What Is Customer Service? – Definition, Types & Role in Marketing	Take Quiz
	Lesson 2 – What is Customer Satisfaction? – Definition & Examples	Take Quiz
	Lesson 3 – Hospitality Industry: Customer Service & Guest Satisfaction	Take Quiz
	Lesson 4 – Service Quality: Definition & Dimensions	Take Quiz
	Lesson 5 – Setting & Exceeding Customer Expectations	Take Quiz
	Lesson 6 – How Organizations Recover From Bad Service Experiences	Take Quiz
	Lesson 7 – Methods for Predicting Customer Needs	Take Quiz
	Lesson 8 – Importance of Training in the Hospitality Industry	Take Quiz
	Lesson 9 – Coaching in the Hospitality Industry	Take Quiz
	Lesson 10 – The Importance of Team Building in the Hospitality Industry	Take Quiz

Go to chapter Improving Service in the Hospitality Industry

Practice test: Improving Service in the Hospitality Industry

Ch 6. Planning & Organizing in the Hospitality Industry
	Lesson 1 – Planning as a Function of Management	Take Quiz
	Lesson 2 – Types of Planning: Strategic, Tactical, Operational & Contingency Planning	Take Quiz
	Lesson 3 – Different Types of Business Strategies	Take Quiz
	Lesson 4 – Setting Team Goals & Objectives	Take Quiz
	Lesson 5 – What Are Operational Plans for a Business? – Definition, Types & Examples	Take Quiz
	Lesson 6 – Organizing as a Function of Management	Take Quiz
	Lesson 7 – Organizational Structure & Ownership of a Business	Take Quiz
	Lesson 8 – Organizational Structure: Definition and Influence on Organizational Behavior	Take Quiz
	Lesson 9 – Launching a Successful Team in the Workplace	Take Quiz
	Lesson 10 – The Stages of Team Development	Take Quiz
	Lesson 11 – What Is Organizational Change? – Theory & Example	Take Quiz
	Lesson 12 – The Planned Change Process	Take Quiz

Go to chapter Planning & Organizing in the Hospitality Industry

Practice test: Planning & Organizing in the Hospitality Industry

Ch 7. Control Systems & Issues in the Hospitality Industry
	Lesson 1 – Controlling as a Function of Management	Take Quiz
	Lesson 2 – Inventory Control: Definition & Best Practices	Take Quiz
	Lesson 3 – Inventory Control Systems: Types & Purpose	Take Quiz
	Lesson 4 – Financial Controls in Organizations	Take Quiz
	Lesson 5 – Internal Controls in Accounting: Definition, Types & Examples	Take Quiz
	Lesson 6 – What is a Night Audit? – Duties & Procedures	Take Quiz

Go to chapter Control Systems & Issues in the Hospitality Industry

Practice test: Control Systems & Issues in the Hospitality Industry

Ch 8. Hotel Classifications & Operations
	Lesson 1 – Hotel Types & Classifications	Take Quiz
	Lesson 2 – Franchises: Opportunities and Challenges	Take Quiz
	Lesson 3 – The Role of Property Management in Real Estate	Take Quiz
	Lesson 4 – Hotel Rooms Departments & Functions	Take Quiz
	Lesson 5 – Housekeeping in the Hospitality Industry	Take Quiz
	Lesson 6 – Hotel Housekeeping: Standards & Checklist	Take Quiz

Go to chapter Hotel Classifications & Operations

Practice test: Hotel Classifications & Operations

Ch 9. Food, Beverage & Alcohol Operations
	Lesson 1 – Food Cost Percentage: Definition & Calculation	Take Quiz
	Lesson 2 – How to Calculate Food Cost for a Recipe	Take Quiz
	Lesson 3 – What is Menu Planning? – Basics & Importance	Take Quiz
	Lesson 4 – Types of Menu Planning	Take Quiz
	Lesson 5 – Food Preparation: Hygiene & Safety	Take Quiz
	Lesson 6 – How to Prepare Food for Long-Term Storage	Take Quiz
	Lesson 7 – Food & Beverage Inventory Control	Take Quiz
	Lesson 8 – Types of Managed Food Services	Take Quiz
	Lesson 9 – Alcohol as a Revenue Generator	Take Quiz
	Lesson 10 – Restaurant Liability with Alcohol Sales	Take Quiz

Go to chapter Food, Beverage & Alcohol Operations

Practice test: Food, Beverage & Alcohol Operations

Ch 10. Restaurant Organization & Operations Overview
	Lesson 1 – Restaurant Organizational Structure	Take Quiz
	Lesson 2 – Restaurant Organizational Chart: Template & Sample
	Lesson 3 – Restaurant Operating Expenses: Types & Examples	Take Quiz
	Lesson 4 – How to Get a Restaurant License	Take Quiz
	Lesson 5 – How to Write a Restaurant Business Plan	Take Quiz
	Lesson 6 – Restaurant Service: Styles & Types	Take Quiz

Go to chapter Restaurant Organization & Operations Overview

Practice test: Restaurant Organization & Operations Overview

Ch 11. Tourism & Recreation
	Lesson 1 – Relationship Between Tourism & Hospitality	Take Quiz
	Lesson 2 – Why do People Travel?	Take Quiz
	Lesson 3 – Economic Impact of Tourism	Take Quiz
	Lesson 4 – Promoters vs. Organizations in Tourism	Take Quiz
	Lesson 5 – Ecotourism: Definition & Benefits	Take Quiz
	Lesson 6 – Health & Wellness: Definition and Dimensions	Take Quiz
	Lesson 7 – Leisure Activities of Adults: Types, Benefits & Examples	Take Quiz
	Lesson 8 – Recreation & Leisure: Activities & Programs	Take Quiz
	Lesson 9 – National Parks in the US: Governing Agencies and Areas of Concern	Take Quiz

Go to chapter Tourism & Recreation

Practice test: Tourism & Recreation

Ch 12. Gaming Industry Overview
	Lesson 1 – Revenue Generation in the Gaming Industry	Take Quiz
	Lesson 2 – History of Gambling & Casinos in the U.S.	Take Quiz
	Lesson 3 – Modern Casinos & Casino Operations	Take Quiz
	Lesson 4 – Lotteries: Finding Expected Values of Games of Chance	Take Quiz

Go to chapter Gaming Industry Overview

Practice test: Gaming Industry Overview

Ch 13. Meetings, Conventions, Expositions & Special Events
	Lesson 1 – Types of Business Meetings: Formal & Informal	Take Quiz
	Lesson 2 – Preparing, Conducting, and Contributing to Productive Meetings	Take Quiz
	Lesson 3 – Types of Meetings, Conventions, Expositions & Special Events	Take Quiz
	Lesson 4 – Destination Management Companies: Contractors & Conventions	Take Quiz

Go to chapter Meetings, Conventions, Expositions & Special Events

Practice test: Meetings, Conventions, Expositions & Special Events

Ch 14. Studying for Hospitality 101
	Flashcards – Communication & Decision-Making in the Hospitality Industry Flashcards
	Flashcards – Control Systems & Issues in the Hospitality Industry Flashcards
	Flashcards – Food, Beverage & Alcohol Operations Flashcards
	Flashcards – Gaming & Special Events Flashcards
	Flashcards – Hospitality Industry Overview Flashcards
	Flashcards – Hotel Classifications & Operations Flashcards
	Flashcards – Improving Service in the Hospitality Industry Flashcards
	Flashcards – Key Management Functions in the Hospitality Industry Flashcards
	Flashcards – Leadership & Management in the Hospitality Industry Flashcards
	Flashcards – Planning & Organizing in the Hospitality Industry Flashcards
	Flashcards – Restaurant Organization & Operations Overview Flashcards
	Flashcards – Tourism & Recreation Flashcards

Go to chapter Studying for Hospitality 101