Hospitality 304

Ch 1. Hotel & Lodging Industry Overview
	Lesson 1 – Hospitality Industry: Definition & Overview	Take Quiz
	Lesson 2 – Sectors & Services of the Hospitality Industry	Take Quiz
	Lesson 3 – Career Paths in the Hotel & Lodging Business	Take Quiz
	Lesson 4 – Challenges of the Hospitality Industry	Take Quiz
	Lesson 5 – Hospitality Industry: Growth & Future	Take Quiz

Go to chapter Hotel & Lodging Industry Overview

Practice test: Hotel & Lodging Industry Overview

Ch 2. Global Hospitality Management
	Lesson 1 – International Hospitality: Planning & Management	Take Quiz
	Lesson 2 – Benefits & Costs of the Globalization of Business	Take Quiz
	Lesson 3 – Global Hospitality Providers: Types & Examples	Take Quiz
	Lesson 4 – International Travel & Tourism: Impact on Growth in the Hospitality Industry	Take Quiz

Go to chapter Global Hospitality Management

Practice test: Global Hospitality Management

Ch 3. Leadership in the Hotel Industry
	Lesson 1 – Leadership: Leaders & Their Role in Organizations	Take Quiz
	Lesson 2 – Management vs. Leadership: The Difference Between a Manager & Leader	Take Quiz
	Lesson 3 – Hospitality Industry: Leadership & Supervision	Take Quiz
	Lesson 4 – Traits & Behaviors of Successful Hotel & Lodging Leaders	Take Quiz
	Lesson 5 – Coaching in the Hospitality Industry	Take Quiz
	Lesson 6 – Business Case Study: Motivation & Organizational Behavior at Marriott	Take Quiz

Go to chapter Leadership in the Hotel Industry

Practice test: Leadership in the Hotel Industry

Ch 4. Hotel & Lodging Strategic Management
	Lesson 1 – Strategic Management in the Hospitality Industry	Take Quiz
	Lesson 2 – Planning as a Function of Management	Take Quiz
	Lesson 3 – The Seven Steps of Decision Making	Take Quiz
	Lesson 4 – Types of Planning: Strategic, Tactical, Operational & Contingency Planning	Take Quiz
	Lesson 5 – What is a SWOT Analysis?	Take Quiz
	Lesson 6 – Hotel Management Case Study: SWOT Analysis of Hilton Hotels	Take Quiz
	Lesson 7 – PEST Scan for Hotel Management: Definition & Application	Take Quiz
	Lesson 8 – Porter’s Five Forces: Definition & Examples	Take Quiz
	Lesson 9 – Co-Alignment Model in Strategic Hospitality Management	Take Quiz

Go to chapter Hotel & Lodging Strategic Management

Practice test: Hotel & Lodging Strategic Management

Ch 5. Hotel Operations Management
	Lesson 1 – Operations Management: Definition & Fundamentals	Take Quiz
	Lesson 2 – Operational Issues & Solutions in the Hotel Business	Take Quiz
	Lesson 3 – Organizational Structure in the Hotel & Lodging Industry	Take Quiz
	Lesson 4 – Malcolm Baldrige National Quality Award: Purpose & Impact	Take Quiz
	Lesson 5 – Case Study: Ritz-Carlton & Malcolm Baldrige National Quality Award	Take Quiz
	Lesson 6 – Hotel Management Companies vs. Franchises	Take Quiz
	Lesson 7 – Hospitality Case Study: Franchising a Hilton Hotel	Take Quiz

Go to chapter Hotel Operations Management

Practice test: Hotel Operations Management

Ch 6. Rooms Division in Hotel Operations
	Lesson 1 – Hotel Rooms Departments & Functions	Take Quiz
	Lesson 2 – Hotel Front Office: Functions & Responsibilities	Take Quiz
	Lesson 3 – Hotel Front Desk: Operations & Responsibilities	Take Quiz
	Lesson 4 – The Guest Cycle in Hotels	Take Quiz
	Lesson 5 – What is a Hotel Central Reservation System?	Take Quiz
	Lesson 6 – What is a Night Audit? – Duties & Procedures	Take Quiz
	Lesson 7 – Housekeeping in the Hospitality Industry	Take Quiz
	Lesson 8 – Hotel Housekeeping: Standards & Checklist	Take Quiz
	Lesson 9 – Calculating Housekeeping Linen Par Level	Take Quiz
	Lesson 10 – Waste Management in the Hospitality Industry	Take Quiz
	Lesson 11 – Uniformed Services in Hospitality: Roles & Responsibilities	Take Quiz

Go to chapter Rooms Division in Hotel Operations

Practice test: Rooms Division in Hotel Operations

Ch 7. Hotel Finance & Accounting
	Lesson 1 – Managerial Accounting for the Hospitality Industry	Take Quiz
	Lesson 2 – Financial Accounting for the Hospitality Industry	Take Quiz
	Lesson 3 – Capital Budgeting: Definition & Process	Take Quiz
	Lesson 4 – What is Forecasting in Business? – Definition & Models	Take Quiz
	Lesson 5 – What Are Financial Statements? – Definition, Purpose & Importance	Take Quiz
	Lesson 6 – E-Commerce in the Hospitality Industry	Take Quiz
	Lesson 7 – Required Assignments Reminder

Go to chapter Hotel Finance & Accounting

Practice test: Hotel Finance & Accounting

Ch 8. Revenue Management for Hotels
	Lesson 1 – Revenue Management for the Hospitality Industry	Take Quiz
	Lesson 2 – Revenue Generation for Hospitality: Definition & Overview	Take Quiz
	Lesson 3 – Revenue Optimization Strategies in Service Industries	Take Quiz
	Lesson 4 – How to Calculate Sales Revenue: Definition & Formula	Take Quiz
	Lesson 5 – What Is a Value Chain? – Definition, Analysis & Example	Take Quiz
	Lesson 6 – Hotel Room Pricing: Single, Weekday, Weekend & Seasonal Rates	Take Quiz
	Lesson 7 – Managing Average Daily Rate in the Hospitality Industry	Take Quiz
	Lesson 8 – Hotel Overbooking: Advantages, Disadvantages & Process	Take Quiz

Go to chapter Revenue Management for Hotels

Practice test: Revenue Management for Hotels

Ch 9. Hotel Sales & Marketing Department
	Lesson 1 – Hospitality Industry Marketing: Importance & Strategies	Take Quiz
	Lesson 2 – Hospitality Industry: Products & Characteristics	Take Quiz
	Lesson 3 – Services Marketing: The Difference Between Services and Goods	Take Quiz
	Lesson 4 – Service as a Product: Strategies & Best Practices	Take Quiz
	Lesson 5 – How to Calculate Hotel Market Share	Take Quiz
	Lesson 6 – Sales Strategy: Definition, Elements & Implementation	Take Quiz
	Lesson 7 – Technology & Hospitality Marketing: Databases & the Internet	Take Quiz

Go to chapter Hotel Sales & Marketing Department

Practice test: Hotel Sales & Marketing Department

Ch 10. HR Management for Hospitality
	Lesson 1 – Human Resources Management for Hospitality	Take Quiz
	Lesson 2 – Hospitality Industry: Skills, Competition & Turnover	Take Quiz
	Lesson 3 – Human Resource Planning: Definition & Process	Take Quiz
	Lesson 4 – Analyzing Common Human Resources Metrics in Hospitality	Take Quiz
	Lesson 5 – Aligning HRM and Organizational Strategy	Take Quiz
	Lesson 6 – Job Design in Human Resources for Hospitality	Take Quiz
	Lesson 7 – Individual & Team Dynamics in the Hospitality Industry	Take Quiz
	Lesson 8 – Intrapreneurship in the Hospitality Industry	Take Quiz
	Lesson 9 – Employee Safety & Workplace Risk Programs	Take Quiz
	Lesson 10 – OSHA: Ensuring Workplace Safety	Take Quiz
	Lesson 11 – What Are Employee Rights in the Workplace? – Law & Concept	Take Quiz
	Lesson 12 – Ethics in the Hospitality Industry	Take Quiz

Go to chapter HR Management for Hospitality

Practice test: HR Management for Hospitality

Ch 11. Hotel Safety & Security
	Lesson 1 – Impact of Terrorism on the Travel & Tourism Industry	Take Quiz
	Lesson 2 – Crime in the Hotel & Lodging Industry: Risk & Prevention	Take Quiz
	Lesson 3 – Designing Hotel Emergency & Safety Procedures	Take Quiz
	Lesson 4 – Risk Management in the Hospitality Industry	Take Quiz
	Lesson 5 – Cybersecurity in the Hospitality Industry	Take Quiz

Go to chapter Hotel Safety & Security

Practice test: Hotel Safety & Security

Ch 12. Hotel & Lodging Customer Service
	Lesson 1 – Hospitality Industry: Customer Service & Guest Satisfaction	Take Quiz
	Lesson 2 – Customer Retention: Definition & Importance	Take Quiz
	Lesson 3 – Resolving Customer Service Complaints & Conflict	Take Quiz
	Lesson 4 – Diversity & Demands of Guests in the Hospitality Business	Take Quiz

Go to chapter Hotel & Lodging Customer Service

Practice test: Hotel & Lodging Customer Service

Ch 13. Food & Beverage Operations in Hotel & Lodging
	Lesson 1 – The Full Cycle of Event Planning in a Hotel	Take Quiz
	Lesson 2 – Restaurant Bookkeeping: Accounting & Reporting	Take Quiz
	Lesson 3 – How To Serve Alcohol Responsibly	Take Quiz
	Lesson 4 – Restaurant Liability with Alcohol Sales	Take Quiz
	Lesson 5 – Food Handler Requirements in Prime Resort Areas	Take Quiz

Go to chapter Food & Beverage Operations in Hotel & Lodging

Practice test: Food & Beverage Operations in Hotel & Lodging

Ch 14. Restaurant Organization Basics
	Lesson 1 – Restaurant Organizational Structure	Take Quiz
	Lesson 2 – Restaurant Organizational Chart: Template & Sample
	Lesson 3 – Restaurant Operating Expenses: Types & Examples	Take Quiz
	Lesson 4 – Restaurant Service: Styles & Types	Take Quiz

Go to chapter Restaurant Organization Basics

Practice test: Restaurant Organization Basics

Ch 15. Factors that Affect the Hotel & Lodging Industry
	Lesson 1 – Corporate Social Responsibility in the Hospitality Industry	Take Quiz
	Lesson 2 – Managing Technology in the Hospitality Industry	Take Quiz
	Lesson 3 – Hospitality Industry: Trends & Technology	Take Quiz
	Lesson 4 – Sustainability & Environmental Issues in the Hospitality Industry	Take Quiz

Go to chapter Factors that Affect the Hotel & Lodging Industry

Practice test: Factors that Affect the Hotel & Lodging Industry

Ch 16. Required Assignments for Hospitality 304
	Lesson 1 – Hotel & Lodging Management & Operations: Assignment 1 – SWOT Analysis
	Lesson 2 – Hotel & Lodging Management & Operations: Assignment 2 – Organizational Analysis
	Lesson 3 – Hotel & Lodging Management & Operations: Assignment 3 – Porter’s Five Forces

Go to chapter Required Assignments for Hospitality 304

Ch 17. Studying for Hospitality 304
	Flashcards – Factors that Affect the Hotel & Lodging Industry Flashcards
	Flashcards – Food, Beverage & Restaurant Basics Flashcards
	Flashcards – Hotel & Lodging Strategic Management Flashcards
	Flashcards – Hotel Finance & Accounting Flashcards
	Flashcards – Hotel Operations Management Flashcards
	Flashcards – Hotel Safety, Security & Customer Service Flashcards
	Flashcards – Hotel Sales & Marketing Department Flashcards
	Flashcards – HR Management for Hospitality Flashcards
	Flashcards – Leadership in the Hotel Industry Flashcards
	Flashcards – Revenue Management for Hotels Flashcards
	Flashcards – Rooms Division in Hotel Operations Flashcards
	Flashcards – Understanding Hospitality Industry Flashcards

Go to chapter Studying for Hospitality 304